Shipping Terms – shanhetrd

Service Scope: Shanhe LLC specializes in cross-border transportation services for plastic products and related commodities (including compostable biodegradable shopping bags, food packaging bags, household garbage bags, industrial plastic parts, etc.), covering various transportation methods such as full container load (FCL)/less than container load (LCL) sea freight, air freight, international courier, land transportation, and multimodal transportation. The default place of departure is from designated production bases in China (e.g., Zhejiang, Guangdong, etc.), and door-to-door pickup can also be arranged from other warehouses or addresses agreed in advance by both parties; the destinations cover major global trade markets (including North America, Europe, Southeast Asia, the Middle East, etc.), supporting customers to specify receiving locations such as warehouses, commercial addresses, or cross-border e-commerce platform overseas warehouses.

Cost Explanation: Shipping costs are subject to the rate indicated on the order confirmation page. The cost includes basic transportation fees, export customs declaration fees, origin loading/unloading fees, terminal handling charges (for sea freight)/airport handling charges (for air freight), and warehousing fees within the agreed period (default not exceeding 7 natural days; overtime warehousing fees will be charged based on the actual amount incurred). This cost does not include additional fees such as import tariffs, value-added tax, consumption tax, customs clearance fees, inspection fees, delivery fees, and remote area surcharges in the destination country/region. The aforementioned fees shall be borne by the customer or, prior to placing an order, the customer may consult with us to select integrated services such as “door-to-door with customs clearance and tax included” (fees calculated separately). We will clearly inform the detailed cost breakdown and excluded items upon order confirmation to avoid subsequent disputes.

Transportation Timeframe: The transportation timeframe shall be subject to the agreement in the final confirmed shipping order by both parties. Reference for regular timeframes: 15-45 working days for sea freight (from China to major ports in North America/Europe), 3-10 working days for air freight (from China to major global airports), and 3-7 working days for international courier (via channels such as DHL/UPS/FedEx); the specific timeframe shall be comprehensively determined based on the place of departure, destination, transportation method, and customs inspection conditions. We shall not be liable for transportation delays caused by force majeure (e.g., natural disasters, wars, international air route controls, port/airport strikes), changes in customs policies (e.g., new inspection and quarantine requirements), incorrect/incomplete/overdue customs clearance documents provided by the customer, non-compliant packaging of goods with transportation standards or import regulations of the destination country, or delayed customs clearance due to the customer’s failure to pay destination taxes in a timely manner. However, we will synchronize the latest transportation progress, delay reasons, and expected recovery time to the customer via email, SMS, or phone within 24 hours, and provide necessary assistance (e.g., supplementary explanation document templates).

Loss/Damage Compensation: From the date of receipt and shipment of goods from our warehouse to the date of delivery to the customer’s designated consignee and completion of signature confirmation, if goods are damaged, lost, short, contaminated, etc., the customer must submit a written claim application to us within 48 hours of receipt (24 hours for fragile goods), accompanied by relevant evidence such as damage photos, packing lists, and receipt certificates. Failure to submit within the time limit shall be deemed as the goods being delivered in good condition. Compensation standards: If the customer has truthfully declared the goods value and paid the corresponding insurance fee (insurance rate is 0.3%-1% of the declared goods value), the compensation amount shall be based on the actual loss, with a maximum not exceeding the declared value; if the goods value is not declared or insured, the maximum compensation amount shall not exceed 3 times the corresponding shipping fee (the maximum compensation limit for a single shipment is 5,000 RMB). We shall not be liable for compensation in the following cases: inherent quality issues of goods, natural wear and tear, non-compliant packaging (e.g., damage caused by lack of moisture-proof/pressure-proof treatment), false/incorrect declaration information by the customer (e.g., concealing dangerous goods), force majeure, goods detention/destruction due to destination country policies, or losses caused by the customer or consignee failing to inspect the goods in a timely manner after signature.

Rights and Responsibilities of Both Parties:

Customer’s Rights and Responsibilities: Truthfully and accurately declare information such as goods name, specification, quantity, value, and material; shall not conceal or falsely report (especially prohibiting the concealment of dangerous goods and prohibited items); provide goods packaging that meets international transportation standards and relevant regulations of the destination country (e.g., moisture-proof, pressure-proof, shock-proof; compostable products shall be marked with corresponding environmental certification labels); timely provide complete and compliant relevant documents required for customs clearance; pay shipping fees and other agreed fees on time; after the goods arrive at the destination, promptly cooperate to complete customs clearance procedures (e.g., supplement documents, pay taxes) to avoid goods detention due to personal reasons.

Our Rights and Responsibilities: As the carrier, we will select qualified and reputable actual carriers (shipping companies, airlines, courier companies) and equip them with qualified transportation tools and professional operation teams; strictly comply with the laws and regulations of the place of departure, destination country, and region, and legally handle customs declaration, inspection, shipping space booking, and other procedures; track the entire transportation status of goods (e.g., loading on board/aircraft, arrival at port/airport, customs clearance progress), provide customers with exclusive logistics tracking links or waybill numbers to support real-time online inquiry; promptly respond to customer logistics consultations (reply within 2 hours during working hours) and assist in handling unexpected issues during transportation (e.g., customs inspection assistance, communication on abnormal situations); we shall bear full responsibility and corresponding direct losses (including goods value loss, re-transportation fees, etc.) for customer losses caused by our irregular operations (e.g., transportation not in accordance with the agreed route, goods damage due to poor management during transportation, customs detention due to irregular customs declaration).

Customs Clearance and Special Instructions: We provide full agency services for export customs clearance; destination customs clearance is defaulted to be handled by the customer independently or entrusted to a local agent; if the customer needs, we can recommend cooperating customs clearance agents (relevant fees shall be borne by the customer). For plastic products involving special supervision, the customer must provide corresponding compliant certification documents in advance to ensure compliance with the import requirements of the destination country; otherwise, the customer shall bear losses such as customs detention and fines. During the transportation of goods, we have the right to reasonably optimize the transportation route according to actual conditions (e.g., capacity adjustment, policy changes), but we must notify the customer in advance and obtain consent.

Dispute Resolution: The signing, performance, interpretation, and dispute resolution of these shipping terms shall be governed by the laws of the People’s Republic of China, while taking into account the relevant laws and regulations of the destination country/region (e.g., United Nations Convention on Contracts for the International Sale of Goods (CISG) for the EU, Uniform Commercial Code (UCC) for the United States). Any disputes or controversies arising from these terms between both parties shall first be resolved through friendly negotiation (negotiation period is 30 natural days); if negotiation fails, either party has the right to file a lawsuit with the competent people’s court at our place of registration (Hilliard, Ohio, USA) or submit the dispute to the China International Economic and Trade Arbitration Commission (CIETAC) for arbitration in accordance with the prior agreement of both parties (arbitration place is Beijing, and the arbitration language is Chinese or English).

Note: The above is a core summary of the shipping terms. For detailed agreements on rights and responsibilities, claim procedures, exemption clauses, and special goods transportation requirements, please refer to the complete “Goods Transportation Agreement”; if you have any questions, you can contact us via email at support@shanhe.us, phone at 1-323-521-9121, or online customer service on the official website. We will give a clear reply within 1-3 working days.